Addressing the trust deficit post-Royal Commission

Addressing the trust deficit post-Royal Commission

While much of the commentary on the potential fallout of Hayne’s report suggests that the banks have come out of this relatively unscathed, the reputational damage and impact on consumer sentiment is not to be underestimated.   More than ever, banks have an image...
Sedgwick was right, but now what?

Sedgwick was right, but now what?

How to redesign banking scorecards in a way that meets the seemingly-competing needs of the Regulator, Shareholders and Customers   In the wake of the Royal Commission, ‘sales’ has become a dirtier word than ever. ‘Sales target’ has devolved to the KPI that shall not...

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