Sedgwick was right, but now what?

Sedgwick was right, but now what?

How to redesign banking scorecards in a way that meets the seemingly-competing needs of the Regulator, Shareholders and Customers   In the wake of the Royal Commission, ‘sales’ has become a dirtier word than ever. ‘Sales target’ has devolved to the KPI that shall...
How to deal with problematic meeting behaviours

How to deal with problematic meeting behaviours

Even the most meticulously planned team meetings can be derailed – or at least disrupted – by problematic behaviours     Facilitating inspiring and productive meetings starts with being aware of the team dynamics and working to subtly shift the focus back to an on...

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