2018 Top 10 Sales Contact Centres: How to create defining moments

June 2018

In this webinar, we introduce the best performers and shine the spotlight on what sets them apart; look at which companies have maintained their edge since last year, and compare cross-industry performance – taking into account the various regulatory requirements that we know can impact the quality of a sales conversation.


Our research shows that defining moments are few and far between, and we discuss how creating these magic moments can be a key differentiator in highly competitive markets.


We also highlight the micro-behaviours that correlate to successful sales and customer outcomes, and hear from a sales leader who’s had great success building a coaching for results culture to drive enviable conversion rates.

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