Case Studies
Benefit from the knowledge we’ve accumulated over 30+ years working with Australia’s best known customer-facing sales and service organisations.
First-class behavioural change program yields results
Three years ago Energy Australia set a goal to become one of Australia’s top 5 contact centres. In June, they outranked 60 contact centres to be named the #1 Australian Sales Contact Centre 2020.
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September 2020
- Sep 25, 2020 First-class behavioural change program yields results Sep 25, 2020
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May 2020
- May 25, 2020 The missing piece of the puzzle May 25, 2020
- May 22, 2020 nib: The Journey to #1 May 22, 2020
- May 19, 2020 Back on track May 19, 2020