Is your people development strategy fit for purpose?
Now before you answer this question let me provide some context. Crises have a way of accelerating trends already in motion and the COVID-19 pandemic has proven no exception. The long-term trend that sees people embark on multiple careers and many more jobs in a lifetime is only increasing as COVID reshapes the skills required for the workplace of the future.
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February 2021
- Feb 2, 2021 Eating the elephant one bite at a time Feb 2, 2021
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January 2021
- Jan 20, 2021 How humour helped us through 2020 & uncovered a new direction Jan 20, 2021
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December 2020
- Dec 15, 2020 Humour is the best medicine Dec 15, 2020
- Dec 10, 2020 Creating a recipe for wellbeing Dec 10, 2020
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September 2020
- Sep 7, 2020 Is your people development strategy fit for purpose? Sep 7, 2020
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August 2020
- Aug 13, 2020 Powering change: Three fundamentals you need to get right Aug 13, 2020
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July 2020
- Jul 23, 2020 What separates the best from the rest? Jul 23, 2020
- Jul 13, 2020 Will productivity and performance be maintained when working from home becomes business as usual? Jul 13, 2020
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June 2020
- Jun 15, 2020 GRIST's Top 10 Sales Contact Centre Insights 2020 Jun 15, 2020
- Jun 15, 2020 Summarise Key Information: the value of being understood Jun 15, 2020
- Jun 15, 2020 Open Features Questions: personalising efficiency Jun 15, 2020
- Jun 15, 2020 Benefits and Attributes: letting the customer know how you will help them Jun 15, 2020
- Jun 15, 2020 Expand on Why: having empathetic customer conversations Jun 15, 2020
- Jun 15, 2020 Understand the Why: demonstrating empathy Jun 15, 2020
- Jun 15, 2020 Empathise and Enthuse: improve customer experience with empathy Jun 15, 2020
- Jun 1, 2020 Behavioural training program drives business outcomes and wins LearnX award Jun 1, 2020
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May 2020
- May 22, 2020 NPS: The holy grail or Emperor’s new clothes? May 22, 2020
- May 21, 2020 5 behaviours every sales contact centre can improve May 21, 2020
- May 20, 2020 So, you want to deliver a world-class customer experience… May 20, 2020
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April 2020
- Apr 29, 2020 Why QA doesn’t work and what to do about it Apr 29, 2020