The Deep Dive


You want to build a high-performing organisation and create differentiation in an ever-evolving and competitive environment. You know you need to implement new strategies, but aren’t quite sure where to start. You have a fair idea of what the issues are, but need an objective, expert and robust measure to guide your decision-making process.



GRIST is solutions-focused. We don’t just come into your business and confirm everything you already know – or at least suspect. Instead, we analyse the root cause and guide you through the tactical steps you can take to make the changes required to meet your organisation’s objectives:

  • We engage your people through interviews and focus sessions to understand what makes your organisation tick
  • We uncover the mindset, behaviours and capabilities that underpin your organisation’s current results
  • We review organisational systems and processes and establish whether they are helping or hindering your efforts
  • We build a shared understanding of the gap to the desired outcome


  • You have clarity into what needs to be done, tools to overcome roadblocks, and methods to engage your people
  • Your people are engaged and enthused about making the changes required

GRIST's expertise

We’ve seen it all: the good, the bad and the ineffectual. You benefit from the knowledge we’ve accumulated over a 25+ year history working across many different industries with Australia’s best known customer-facing sales and service organisations


Our approach

We’re big believers that the people who stand to be affected by a decision have a right to be involved in the decision-making process. We also know that involving people and gaining buy-in early on is crucial to the success of any behaviour change program

Questions we help you answer

  • Why are your people doing things as they are?
  • How do the current behaviours compare to best practice?
  • How can the desired culture be defined and embedded?
  • How do you close the gap for good and achieve sustainable results?

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