Behavioural analytics
Our customers are better informed than ever before and subject matter expertise is less of a selling point. The most successful sales and service consultants display emotional intelligence and exceptional rapport-building behaviours. GRIST measures these nuanced behaviours.
Why are some consultants more successful at selling than others?
What do great coaches do that others don’t?
How come some consultants can turn difficult conversations into great customer experiences?
Driving performance by changing behaviour – one conversation at a time
GRIST’s ability to objectively measure the quality of conversations at a behavioural level is unique. We measure the specific micro-behaviours that are (or aren’t) being exhibited and, as a result, we understand what a great conversation sounds like. These can be coaching conversations between a leader and a team member, or sales and service conversations between a team member and a customer.
We have unmatched data-driven insights into the correlation between sales and leadership micro-behaviours and successful sales, customer and coaching outcomes.
Behavioural analytics sales and service reports
Behavioural analytics: sales and service
Talented consultants have great sales and service conversations. How do you get your entire team working at this level? By showing exactly what these talented consultants do differently at a micro-behavioural level in their customer conversations.
You need robust analysis of the quality and effectiveness of your organisation’s sales and service conversations.
GRIST assesses your team’s performance against best practice, competitors, other industries and – most crucially – your company’s objectives. Our reporting and insights helps you focus on the areas that have the most impact on results.
Behavioural analytics: Top 10
See Behavioural Analytics in action with GRIST’s annual top 10 survey.
Each year GRIST assesses the needs-based selling capability of 60+ contact centres across different industries.
Coaching performance report
Behavioural analytics: coaching
Leaders are the single biggest influence on the behaviours and mindset of customer-facing sales and service consultants. Yet, most organisations have little visibility into whether their leaders are effectively developing their people or just managing the day-to-day.
GRIST’s coaching assessments provide individual leaders with absolute clarity into the critical coaching micro-behaviours they are (or aren’t) demonstrating, as well as how they can enhance the quality and effectiveness of the coaching conversations they have with their team members.
ACDC tactical coaching
GRIST’s ACDC coaching model provides a comprehensive framework of micro-behaviours that enable leaders to pinpoint what they need to be doing differently to get the most of out of their team.
YakTrak
Make it easy to keep track of coaching conversations and team performance with YakTrak.
YakTrak is a tactical people development system that logs coaching conversations, team meetings, development plans and manages compliance workflows enterprise-wide.
Learn more about how GRIST can assess your leaders and frontline teams, and set a baseline on which to measure improvement.