Excellence by degrees°

Trying to impose wholesale change on an organisation invariably fails. Struggling with change overload, people revert to ingrained patterns of behaviour. But if one tiny change is introduced, followed by another and another, these changes are adopted with minimal effort.

Imagine an ocean liner’s course was altered by a degree or two. To those on board, this change of direction would be almost imperceptible, but over the length of the voyage, the ship’s destination would become radically different.

This is GRIST’s micro-behavioural approach in action.

The question is, where do you want to go?

What we do

GRIST helps organisations improve customer, employee and financial outputs by enhancing customer and leadership conversations.

We turn strategy into behaviour

We work with frontline teams and their leaders to design and embed behavioural frameworks using observable and assessable micro-behaviours that are predictive of performance outcomes.

Our services

Our proven behavioural-change methodologies include
behavioural analytics
program design
leadership and frontline training
infield coaching
ongoing assessments

Redefining sales

‘Sales’ has an image problem. Over 10% of Australia’s workforce is involved in sales, but there is no formal accreditation or tertiary qualification. Many people associate sales with negative stereotypes. We want to redefine sales so that it’s synonymous with helping people reach better outcomes. And we want people in sales to be proud to be a part of a profession that enables customers to achieve their goals. After all, the best sales outcome is one where the customer’s needs – both stated and unstated – are met.

How we do it

Our approach is simple, immediately actionable and enables Excellence by degrees° – small incremental steps of development that underpin effective on-the-job learning.

Engage your people to build buy-in and define what behaviours leaders and customer-facing teams need to do every day to bring your strategy to life.
Assess your organisation’s ability to support and embed these behaviours.
Design bespoke leader and frontline training programs to clarify the change and inspire people to act.
Embed the program through ongoing behavioural assessment, in-field coaching for leaders and integration into your business operating rhythms.