We simplify change and inspire learning so people and organisations thrive.

Drive productivity and performance while enhancing employee engagement

GRIST is a change management consultancy that specialises in the people-side of change. We’ve been doing it for 30 years. Our programs drive behavioural change that is reflected in real-world performance results while developing skill, boosting engagement, lifting motivation and helping your people achieve their goals.

Here’s our MD, Peter Grist, on what we do and why:

Our products

LEADERSHIP CONVERSATIONS

Improve relationships and strengthen your workplace using the full range of daily leadership conversations

CUSTOMER CONVERSATIONS

Optimise sales and service or internal stakeholder conversations to ensure every conversation counts

INTERNAL STAKEHOLDER CONVERSATIONS

Empower internal teams to influence real change within and across organisations

PROJECT-BASED LEARNING

Inspire the desire in people to want to improve using learning programs to achieve specific metric improvement

LEARNING & BEHAVIOURAL DESIGN

From operating rhythms to competencies, we design simple and easy-to-use behavioural frameworks that get results

BEHAVIOURAL ASSESSMENT

Unlock workplace potential using GRIST’s unique micro-behavioural approach to conversation analytics

Our clients

What the numbers say

x2
customer loyalty growth

Large Australian Retailer


14%
uplift in staff engagement

Major Australian Energy Provider

66%
uplift in FUM*

Major Australian Super Fund

*Funds Under Management

>20%
customer growth

Major Logistics Provider

+5%
Service
Enablement Index

Major Australian Bank

54%
of stores
increased NPS

Large Australian Retailer

11%
decrease in Average Handling Time

Major Australian Utility

15%
increase in
sales conversion

Large Energy Provider

+10%
internal
(e)NPS

Major Australian Bank

+8%
Employee Commitment Index

Major Australian Bank

13%
increase in sales conversion

Major Australian Energy Provider

  • “The people that we’ve worked with have been amazing. GRIST have a level of transparency and honesty that, for me, is critical.”

    Julie Bingham, Head of Member Services, QSuper Group

  • “GRIST will tell you exactly what they think, delivered with the spirit and intention of really helping you and your business. GRIST are absolutely committed to the success of your organisation.”

    Rhod McKensey, CEO, Honeysuckle Health (formerly Group Executive, nib)

  • “GRIST understand banking. They can have a robust strategic discussion and then work with the appropriate levels of my team to ultimately deliver a program that reflects our strategy.​"

    Ross Miller, Chief Customer Engagement Officer, Consumer & Business, Westpac and General Manager, St.George Bank at Westpac Banking Group

Coaching is the important leadership skill for organisational success.

Good coaching delivers:

  • Improved confidence and self-belief

  • Greater engagement and job satisfaction

  • Increased drive and inspiration to achieve goals

  • Feelings of progress and growth

  • Greater opportunities for career advancement

  • Increased retention

  • More optimistic and constructive work environment

And we've partnered with Australia’s most-loved funny people to ensure your leaders enjoy being great coaches!

YakTrak is the best learning and development platform (SaaS) we’ve ever seen. That’s why we use it to help our clients measure and embed new and better workplace behaviours.

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