Being coachable and adaptable are critical skills for career success. But what does 'being coachable' really mean?
Coachability is the ability to embrace feedback, learn from it, and apply it to grow. Coachable individuals seek out feedback, adapt their behavior, and continuously strive to enhance their skills. This trait not only fosters personal development but also contributes to a more dynamic and successful work environment.
Here are some tips on how YOU can boost your Coachability.

Customer-facing roles have a unique opportunity to make a difference in the lives of those facing financial hardship. By treating all customers with dignity and compassion, we can play a small part in mitigating the psychological distress that many Australians may be experiencing now.

GRIST anticipates substantial benefits from integrating AI into our offerings and we want to practice what we preach, so we’re going to be our own case study!

We’re looking to the future, focusing on how AI can revolutionise our business, and our round table discussions and activities sparked a lot of excitement and curiosity about potential.

The ‘Little Big Experiment’ (LBE), Enhancing Operations, is aimed at fostering excitement and building confidence amongst the GRIST team about AI’s potential to enhance internal operations. We aim to use AI to tailor internal processes from ideation to execution and reflection.

Earlier this month, GRIST went on an organisation-wide conference at the stunning Blue Mountains (Ngurra country).
As well as an opportunity for the whole team to enjoy some rare face-to-face time, there was strong focus on strengthening our facilitation skills and embracing AI technology for improved client outcomes.

In a recent chat, with GRIST MD, Peter GRIST and our resident AI expert Stacey Makshakova, we explored how GRIST is embracing this challenge head-on by integrating artificial intelligence (AI) into their learning and development (L&D) processes.

In this webinar we introduce GRIST’s newest team member, BON, the coachbot. BON is GRIST’s very first AI tool and we have just launched beta phase. This is your invitation to join us as an early adopter and be among the first to experience the transformative power of BON, the GRIST coachbot. This webinar will give you a bit of context and share the journey that led to BON’s creation, how it works, and discuss potential applications.

In the world of contact centres, compliance is crucial for protecting customer data, maintaining reputation, and earning trust. Despite challenges like remote work and evolving regulations, contact centres can ensure compliance through strategies like regular audits, technology deployment, and ongoing agent training. GRIST offers a unique approach, focusing on behavioural assessments and leadership coaching to embed compliance as a core value. By integrating compliance seamlessly into interactions, contact centres can excel in meeting standards and setting new benchmarks.

At the 2023 Auscontact National Awards, GRIST assessed and presented two excellence awards to recognise customer-centric behaviours demonstrated by consultants in service and sales contact centres. These two award were based on evaluations of real customer calls by our expert behavioural analysts. We ran a webinar in November where we unpacked all the insights – which you can watch here – but have also summarised some of our key findings and overall trends below.

Back in December we revisited some of our highlights from our 2023 coaching masterclasses in one mega webinar – you can watch it here if you missed it. As we look ahead to 2024, we thought we’d revisit some key themes Leveraging the Seinfeld strategy, Back-of-house coaching, Mindset, Coaching skills and Future skills, to help you set your coaching intentions for 2024.