Our learning approach
GRIST’s core capability is behavioural change. We ensure that the new behaviours that shape desired culture and deliver results are successfully embedded into the DNA of your business. Our proven change framework captures the hearts and minds of people, provides role clarity, benchmarks the adoption of new behaviours and builds capability over time.
We turn strategy into behaviour
We work with frontline teams and their leaders to translate organisation objectives into behavioural frameworks. These bespoke frameworks use observable and assessable micro-behaviours that are predictive of performance outcomes.
We unlock the true power of on-the-job learning
Our learning interventions are weighted towards experiential and social learning; with formal or classroom training delivered in high-impact sessions that equip participants to apply new skills immediately.
We simplify coaching
GRIST’s unique ACDC coaching model provides a comprehensive framework of micro-behaviours that enable leaders to pinpoint what they need to be doing differently to get the most of out of their team. We use infield coaching to train and develop great leaders.
We develop great leaders
We help leaders grow by embedding practical skills into their everyday work. Our Leadership Development programs focus on real-time learning, empowering leaders to adapt, inspire, and drive team performance. Explore how we make leadership development faster, smarter, and more effective.
We build data-literate leaders
We help contact centre leaders harness the power of data to drive performance and improve team outcomes.
Our programs teach leaders to interpret key metrics, transform insights into actionable coaching, and foster a data-driven culture that supports proactive decision-making.
We measure behaviours
GRIST’s ability to objectively measure the quality of conversations at a behavioural level is unique. We measure the specific micro-behaviours that are (or aren’t) being exhibited and as a result, we understand what a great conversation sounds like.
We facilitate change management better
Use GRIST micro-behaviours to embed change, boost employee engagement and deliver performance