Ethical AI in Learning, and Change Management: A GRIST Guide

Mar 21

GRIST, with its deep expertise in learning and behaviorual change management, is committed to integrating AI strategies into our business. Recognising the potential of AI to enhance our offerings, we are taking significant steps to adopt AI technologies, particularly Generative AI, to enrich our learning programs. As early adopters who have seen substantial benefits from these integrations, we are excited about the possibilities AI presents for further advancing personalised learning and organisational outcomes, always grounded in the highest ethical standards.

*An illustration showing humans and AI working together, symbolising collaboration, with an overlay of ethical symbols*

The integration of Artificial Intelligence into learning, development, and change management represents a realm of untapped potential. This potential includes the ability to deeply personalise learning experiences, predict and improve learning and organisational outcomes, and innovate change management practices. As early adopters, GRIST has made notable strides in utilising Generative AI to enhance the impact of our learning programs. We are enthusiastic about exploring and expanding the use of AI, committed to pioneering the responsible use of these technologies in our industry.

The Potential of AI in L&D and Change Management:

Our approach to integrating AI into learning and development hinges on a phased strategy:

Short-term
Our immediate focus is on leveraging Generative AI to deliver more personalised learning journeys. By enhancing the customisation of content, we've observed marked improvements in learner engagement and outcomes. This phase is characterised by the innovative use of AI to tailor learning experiences that resonate deeply with individual needs and organisational goals.
Long-term
As we refine our data labelling processes, we aim to unlock the potential of Machine Learning (ML) to predict both learning and organisational outcomes. Our strategy involves utilising large, pre-existing datasets related to learning outcomes as a foundation, then applying our specific, though smaller, datasets to fine-tune predictions. This approach, leveraging the power of fine-tuning, represents a promising pathway to achieving precise forecasts of learning effectiveness and subsequent business impacts.

This phased strategy underscores our belief in the transformative power of AI for L&D and change management, offering a scalable and effective means to enhance our services.

Ethical Considerations in AI Integration

Given the current concerns surrounding AI, such as potential bias and discrimination, GRIST is deeply committed to ethical considerations in all our AI endeavours. While we strive to adhere to international data protection standards, our focus is on continuously improving our measures to safeguard client information. Our commitment extends to:

Ensuring transparency in our AI applications, making our methodologies understandable and accountable.
Vigilantly auditing our AI systems for bias, taking proactive steps to ensure fairness across all our AI-driven initiatives.
Prioritising the confidentiality and integrity of our clients' data, aspiring to the highest standards of data privacy and security.

Frameworks and Best Practices

Our ethical framework for AI integration is built on stakeholder engagement, ethical AI audits, and a commitment to continuous learning. These pillars guide our responsible use of AI, ensuring that our advancements in technology are matched with integrity and a focus on human-centered outcomes.

Case Studies

Currently, we are conducting trials with several clients, exploring the application of our AI bots and utilising Generative AI learning prompts in live programs. The initial impacts are promising, demonstrating significant potential to revolutionise how learning and change are managed. We anticipate sharing more detailed outcomes as these trials progress, showcasing the quantitative and qualitative benefits of our AI integration.

Navigating the Future

As we look to the future, GRIST remains committed to exploring the evolving landscape of AI in learning, development, and change management. Our journey is one of discovery, learning, and ethical consideration, always aiming to harness AI's potential responsibly and effectively.

Conclusion

The potential that AI brings to learning, development, and change management is immense. At GRIST, we are enthusiastic about this potential and are actively working with our clients to explore, test, and learn what works best. Our journey with AI is guided by a commitment to ethical standards, ensuring that as we innovate, we do so with the utmost responsibility and care for our clients and their data.

David McQueen

David loves everything sales – from strategic thinking to in-the-moment mastery of conversation. But it’s the leaders and frontline teams looking after customers that fuel his passion. An expert in adult learning principles, David’s down-to-earth consulting style is the thing his clients comment on most. Working with Australia’s largest organisations, David has seen how building capability delivers business results plus enormous job satisfaction and pride for individuals. David says, “There is no better feeling than being great at what you do. It’s not that hard. Little things done well every day quickly add up to enormous progress”.

https://www.linkedin.com/in/david-mcqueen-28640931/