GRIST's Top 10 Sales Contact Centre Insights 2020
Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre sales teams.
This year, the reigning champion has been toppled with a new company and industry taking out the top spot. There were also some new entrants and surprises for some industries.
In the presentation below, GRIST Managing Director, Peter Grist, and David McQueen, Senior Partner at GRIST, talk through The Top 10 survey insights into current trends in sales interactions with new customers, and identify what micro-behaviours separate the top-performing sales teams from the rest. We also hear from our winners about how the embedded the micro-behaviours into their business and embarked on their 3-year journey to #1.
Want to know how your organisation stacks up against the GRIST Top 10?
GRIST’s Top 10 Comparator report takes 100 of your sales and/or service calls, assesses them against the Top 10 customer conversation micro-behavioural framework. Your report shows you the gaps and strengths you have in your customer experience conversations, and highlights what to do with them.
Want to find out more?
Contact david@gristconsulting.com.au to arrange a meeting to discuss how we can help lift your results.
