GRIST's Top 10 Sales Contact Centre Insights 2020

Written By Kate Goldby
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Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre sales teams.
This year, the reigning champion has been toppled with a new company and industry taking out the top spot. There were also some new entrants and surprises for some industries.

In the presentation below, GRIST Managing Director, Peter Grist, and David McQueen, Senior Partner at GRIST, talk through The Top 10 survey insights into current trends in sales interactions with new customers, and identify what micro-behaviours separate the top-performing sales teams from the rest. We also hear from our winners about how the embedded the micro-behaviours into their business and embarked on their 3-year journey to #1.

Want to know how your organisation stacks up against the GRIST Top 10?

GRIST’s Top 10 Comparator report takes 100 of your sales and/or service calls, assesses them against the Top 10 customer conversation micro-behavioural framework. Your report shows you the gaps and strengths you have in your customer experience conversations, and highlights what to do with them.


Want to find out more?
Contact david@gristconsulting.com.au to arrange a meeting to discuss how we can help lift your results.

Kate Goldby

With a knack for turning complexity into clarity, Kate crafts marketing that connects. Kate has spent years honing her ability to pick up on the most nuanced conversation behaviours. Known for her calm clarity and sharp eye for a good idea, she is often the go-to when something needs to be said well—and said fast.

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