How today’s team leaders catch adherence drift - and reset coaching goals before lunch

It’s 8:35am. Adherence is slipping again.

It was under control for months. But over the past fortnight, missed start times, extended breaks, and wrap-up overruns are creeping back in.

Team leader Amina sees it in the WFM adherence report. It confirms the trend—but not the cause.

So she opens YakTrak.

First stop: the new Goal Quality report.

Amina filters for coaching goals set in the past three weeks. Most say things like “Improve adherence” or “Be on time more consistently.” Outcome-focused. Vague. And not coachable.

Next…

She drills into the team-level goals and notices the pattern holds. There are plenty of coaching check-ins, but very few goals that name the specific behaviours that support better adherence - like “Log in by 8:58am” or “Use wrap notes to summarise instead of reopening the case.”

Final check: Coaching Activity.

Coaching volume is steady. But the focus has drifted.

Now she has the full picture:

• The outcome: declining adherence

• The cause: lack of behavioural clarity

• The gap: coaching not focused where it counts

By 10am, Amina pulls her team leaders into a quick huddle. She walks them through what she saw, shares two examples of specific adherence-supporting goals, and invites each leader to tighten focus in their next round of coaching.

They don’t need new systems. They need to see the signals earlier.

By Friday, she sees the change. Coaching goals are sharper. Micro-behaviours are showing up more consistently. And adherence? Stabilised—before the next cycle review even lands.

Why this matters

In most centres, adherence is treated like a discipline issue. But that misses the point. The real issue is clarity: 

• Are team members clear on what they’re being asked to do? 

• Are leaders clear on how to coach it? 

With YakTrak’s new reporting features, these answers are easier to spot: 

• Coaching goals that are vague vs specific (Goal Quality Report) 

• Behaviour trends that drift before metrics fall 

• Team rhythms that quietly shift over time (Coaching Activity) 

Team leaders don’t need to chase the number. They need to reset the rhythm - with sharper insights. 

From drift to direction: what changes with YakTrak 

Adherence doesn’t shift because of pressure. It shifts because of clarity, focus, and coaching that lands. 

YakTrak gives leaders visibility into how work is being coached, not just whether it’s being done. It brings vague goals into focus. It turns recurring issues into coaching patterns. And it helps leaders lead not react. 

That’s how today’s leaders catch adherence drift - and change course before lunch. 

Want to see how YakTrak supports sharper coaching? Book a walk through today.