Insights from the Auscontact & GRIST Service Excellence and Sales Excellence Award 2024

Written By Kate Goldby

On this webinar, the GRIST team unpacked which conversation behaviours will have the most impact on your customers, what behaviours to celebrate and what you can take back to your team to action better customer experience today.

They looked at some overall trends, ​what the finalist did well, ​and of course highlighted what our #1 Sales and Service contact centres were doing to stand apart from the rest.
We were also joined by our excited and proud winners from NobleOak Insurance and nib Group Travel to get a peak behind the curtain.

What a copy of the insights report? Download it here including an interactive tool you can use to start putting an Action Plan for your team.​

Kate Goldby

Kate has spent years honing her ability to pick up on the most nuanced conversation behaviours. She spends much of her time eavesdropping on customer-consultant interactions to identify how organisations can deliver the experience that customers deserve. Kate is the GRIST team member most likely to be asked to help with something outside her remit, and it’s her can-do attitude that makes her such a valued part of the GRIST team.  

https://www.linkedin.com/in/kate-g-bb4274148/
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