Tactical Coaching Masterclass: Back-of-house coaching

Written By Kate Goldby

In this Tactical Coaching Masterclass, we spoke to Jing Chang, a Contracts Manager at VicRoads. Jing spoke of the challenges in aligning team goals and plans to her teams diverse roles, letting go of control and focus on coaching rather than directing, and, using team huddles to encourage mutual learning and calibration.
We covered how applying ACDC to back-of-house teams involves adopting a fluid approach and building confidence as a leader, and has provides valuable learnings for self-coaching and self-assessment.

Want to be a part of our next Tactical Coaching Masterclass?

Anyone is welcome to join our Tactical Coaching Masterclasses! We run them approximately every 2nd month; to get notification of when our next webinar is scheduled, sign up to our mailing list below.

Kate Goldby

Kate has spent years honing her ability to pick up on the most nuanced conversation behaviours. She spends much of her time eavesdropping on customer-consultant interactions to identify how organisations can deliver the experience that customers deserve. Kate is the GRIST team member most likely to be asked to help with something outside her remit, and it’s her can-do attitude that makes her such a valued part of the GRIST team.  

https://www.linkedin.com/in/kate-g-bb4274148/
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