e-xcellent feedback for GRIST e-Learns!

Feedback like this makes our day! We're thrilled to hear that our resources are hitting the mark for ANZ. Thanks for your support, Catherine!

'The eLearns and PDFs are great and totally meet our need. The content is clear, easy to digest and visually on brand. I love the energy in Mimi’s eLearn videos! She doesn’t lecture the audience, nor is it over-the-top enthusiastic, but is very genuine and engaging in her delivery. I’m confident both bankers and leaders will get what they need from these resources.'

Catherine Peacock - Capability Lead • Customer Engagement Performance & Governance, ANZ

Head to the our website to discover how we can work with you to create tailored programs, workshops plus a range of additional capabilities.

Customer Conversations Masterclasses

Are your conversations with customers as effective as they could be? Elevate your skills with two insightful masterclasses presented by GRIST in conjunction with Auscontact.

Over two sessions, the GRIST team will guide you through:

• Mastering customer interactions focusing on conversation design,

• Structuring impactful sales and service conversation,

• Selecting and tailoring 'signature' focus behaviors that embody your brand, and

• Practical strategies for leaders to coach and develop their teams

Don't miss this opportunity to learn from GRIST and equip yourself with essential skills and strategies to excel in your customer interactions.

Keep an eye on our Events page and stay tuned for dates coming soon. And don't forget to nominate your team for the 2024 Auscontact Excellence Awards here.

Coaching reinvented: the AI edge in leadership

Picture this: you're a leader with a to-do list that's longer than a Monday morning. Finding time to sit down and have meaningful coaching sessions? Easier said than done. And even when you do find the time, there's no guarantee you'll hit the mark. Maybe you're struggling to boost your team's confidence, or perhaps you're trying to get someone to see the light and change their ways.
Enter AI: a new coaching companion...

Read more here about how AI can enhance your coaching