Service & Sales Excellence 2023 award Insights webinar

Recently we took you on a journey deep into the world of customer contact centres in our Insights from the Auscontact & GRIST Service Excellence and Sales Excellence Award 2023 webinar.

We unpacked which conversation behaviours will have the most impact on your customers, what behaviours to celebrate and what you can take back to your team to action better customer experience today.

We looked at some overall trends, Best Practice awards, and of course highlighted what our #1 Sales and Service contact centres were doing to stand apart from the rest.

We were also joined by our excited and proud winners from nib Group Health to get a peak behind the curtain.

If you missed it, or would like to watch it again, head over here!

What a copy of the insights report?

Download it here including an interactive tool you can use to start putting an Action Plan for your team.

GRIST Masterclass End of 2023 wrap

Last week we wrapped our online Masterclasses for 2023 with a supersized finale!

A galaxy of GRIST experts discussed Future skills, mindset, skills acquisition, consulting skills, back of house coaching and more in a wrap up of some our most popular webinars from throughout the year.

If you missed it, you can watch the full recording here.

Best blogs of 2023

Looking for some light summer reading?

Here are our handpicked selection showcasing the year's most insightful, entertaining, and informative GRIST blogs. Dive in and stay inspired!

Atomic Habits: James Clear LIVE

Over three days of speaking events in Auckland, Melbourne and Sydney, the GRIST team hosted some of our clients at James Clear’s Atomic Habits tour.

The principles of Atomic Habits closely align with our micro-behavioural approach, this as a fantastic opportunity to get a more in-depth understanding of Clear’s methodologies and open a discussion with our partners on how we can all use the principles of habit formation when we’re designing behavioural change interventions across an organisation.

More here

Skills gap crisis: How coaching can help

Our Managing Director Peter Grist talked to Sky News earlier this year about the current skills crisis and how it’s only going to widen if organisations don’t address the capability gap.

Watch it here

A change is as good as a holiday: We make change easy

Whether you’re talking about change or development, it boils down to the same thing to the person at the end of it: you’re asking for them to change their behaviour.

If you leverage your leadership activities and operating rhythm effectively, you can build an agile, innovative, learning culture that will allow your organisation to thrive through any change.

Read more here

ACDC: Small changes, BIG difference

In the world of coaching, not all models are created equal. GROW coaching, while the best-known coaching model, is not always the best fit for managing change quickly and effectively.

GROW has a great structure and serves well for long-term career progression, but if you want rapid behavioural change, the ACDC model is a super-charged, tactical leadership tool.

ACDC’s focus on micro-behaviours, simplicity, practice, and accountability makes it an exceptional tool for leaders seeking immediate, effective change within their teams. The beauty of the ACDC model is that it's about making small changes that add up to big results. 

Read more here