Reflecting on our first combined GRIST + YakTrak conference

What happens when two learning and development leaders join forces?
The first-ever GRIST + YakTrak conference showed us exactly that—transformative, inspiring, and full of possibilities.
From celebrating Peter Grist's 20-year legacy to embracing AI-driven solutions, we mapped out a bold future together.
Dive into the highlights and see why we truly are better together.
Read more here

Unlocking the Power of Data Literacy in Contact Centres

Data literacy is a game-changer for contact centres, offering leaders the ability to turn complex data into clear, actionable insights. It’s not just about understanding metrics – it’s about making smarter decisions that drive better outcomes for both agents and customers. In these two blogs, we explore how data-driven strategies can reshape coaching and operations. Dive in to discover how developing data literacy can unlock your team’s potential and improve performance across the board.

These two blogs delve into how data literacy can revolutionise your contact centre and supercharge your coaching efforts. Whether you're looking to boost performance or improve decision-making, these articles have some valuable takeaways.

1. Beyond metrics: building a data-literate contact centre culture for future success

2. Revolutionise your contact centre: the case for data-driven coaching

Auscontact Excellence Awards 2024

After careful scrutiny and close assessment by a team of expert analysts, we have our Auscontact winners...

Congratuations to NobleOak insurance who faced some very tough competition to claim the Sales award, and nib Travel for taking out the Service Excellence #1 spot!

We'll be sharing all the insights on the data we collect through this process on the 3rd December - debriefing the awards and the winners and exploring what made ALL the finalists excel.

Register here for the online event

Empowered by data: Data-Driven Decisions for Better Outcomes

The new Tuesday Tips series, Empowered by Data, will focus on building data literacy and understanding how to influence key metrics. We’ll be broadening the scope to not only explore how data impacts performance, but also how coaches can leverage it to drive smarter, faster coaching pathways.

This series is designed to give you the tools to make data work for you and your team, turning insights into action for measurable results.

Stay tuned to our LinkedIn for tips and strategies you can apply right away.