Excellence by degrees°
Trying to impose wholesale change on an organisation invariably fails. Struggling with change overload, people revert to ingrained patterns of behaviour. But if one tiny change is introduced, followed by another and another, these changes are adopted with minimal effort.
Imagine an ocean liner’s course was altered by a degree or two. To those on board, this change of direction would be almost imperceptible, but over the length of the voyage, the ship’s destination would become radically different.
This is GRIST’s micro-behavioural approach in action.
The question is, where do you want to go?
We turn strategy into behaviour
We work with frontline teams and their leaders to translate organisation objectives into behavioural frameworks. These bespoke frameworks use observable and assessable micro-behaviours that are predictive of performance outcomes.
We deliver learning for the
digital age
Typical training can be draining so GRIST have made it entertaining. Bite-size videos provide the essence of what you need to know delivered using easy, proven behavioural change methodologies presented by Australia’s funniest people.
We build programs that engage teams
GRIST design engaging programs that encourage growth mindset and help frontline teams feel empowered and confident to test, learn and succeed.
We measure behaviours
GRIST’s ability to objectively measure the quality of conversations at a behavioural level is unique. We measure the specific micro-behaviours that are (or aren’t) being exhibited and as a result, we understand what a great conversation sounds like.
We understand what great conversations sound like
GRIST understand what great sales, service and leadership conversations look like. Every year we assess thousands of customer and leadership conversations using our micro-behavioural frameworks. We have have worked with contact centres across Australia, New Zealand and beyond. When we build behavioural frameworks for a client, we know they will drive performance outcomes.
We develop great leaders
GRIST’s unique ACDC coaching model provides a comprehensive framework of micro-behaviours that enable leaders to pinpoint what they need to be doing differently to get the most of out of their team. We use infield coaching to train and develop great leaders.
We help you track results
The challenge of training is that after it’s over, how do you ensure everyone remembers what they learned? YakTrak is a tactical people development system that logs coaching conversations, development plans and manages compliance workflows enterprise-wide. YakTrak motivates and tracks on-the-job development to develop capability and mitigate conduct risk.
We unlock the true power of on-the-job learning
Our learning interventions are weighted towards experiential and social learning; with formal or classroom training delivered in high-impact sessions that equip participants to apply new skills immediately.
We support wellbeing
GRIST has partnered with the Royal Melbourne Hospital to help communicate a set of micro-behaviours known through scientific evidence to support greater emotional and psychological wellbeing.
How we do it
Our approach is simple, immediately actionable and enables Excellence by degrees° – small incremental steps of development that underpin effective on-the-job learning.
Engage your people to build buy-in and define what behaviours leaders and customer-facing teams need to do every day to bring your strategy to life.
Assess your organisation’s ability to support and embed these behaviours.
Design bespoke leader and frontline training programs to clarify the change and inspire people to act.
Embed the program through ongoing behavioural assessment, in-field coaching for leaders and integration into your business operating rhythms.