GRIST + YakTrak: A new era of people development
GRIST and YakTrak have united to bring you a more powerful, integrated approach to people development—giving leaders more visibility, structure, and real-time insights to help teams develop skills, improve performance, and navigate compliance with confidence.
“This isn’t just another merger—it’s a shift that will redefine how organisations develop their people, ensuring capability-building is structured, measurable, and aligned with business success.” Peter Grist, Managing Director of GRIST & YakTrak
With this collaboration, leaders and frontline teams will have the tools to build skills efficiently, gain deeper insights, and embed structured development rhythms that drive measurable business outcomes.
For years, people development has been inconsistent, difficult to track, and administratively heavy. GRIST, with its deep expertise in behavioural change, and YakTrak, a leading platform for real-time visibility into development and performance, are now combining strengths to provide a structured, data-driven approach to building capability at scale.
This partnership ensures that development activities are fully visible and measurable—leaders can now track what’s happening, measure its impact, and make smarter decisions with real-time insights. Whether you’re looking to accelerate onboarding, improve compliance, or build engagement, GRIST and YakTrak provide the clarity, structure, and tools to help your teams excel.
What is YakTrak & how does it help?
YakTrak is a people development intelligence platform that provides leaders with real-time visibility into development effectiveness, performance trends, and compliance risks. With YakTrak’s AI-powered insights, leaders can:
Track coaching activity and its impact on FCR, AHT, and CSAT
Automate compliance monitoring and remediation workflows
Receive real-time coaching nudges to improve conversations
Predict coaching effectiveness before taking action
By combining YakTrak’s structured tracking and AI insights with GRIST’s behavioural expertise, organisations can embed lasting coaching habits and drive measurable results.
What this means for you
Smarter development, better results
GRIST defines what ‘great’ development looks like through micro-behaviours, while YakTrak ensures development pathways are embedded in daily workflows. You’ll see exactly what’s working and what needs improvement.
AI-powered coaching insights
YakTrak is evolving into an AI-driven people development platform, offering predictive analytics, real-time nudges, and automated performance tracking—helping leaders make informed decisions faster.
Compliance tracking made easy
YakTrak automates compliance assessment and remediation workflows, giving you real-time visibility into gaps while reducing regulatory risk and administrative effort.
Faster onboarding, lower attrition
Structured, trackable coaching workflows help new hires develop skills faster and with greater confidence, improving speed to competency and retention.
One platform, seamless integration
No more silos. Coaching, compliance, and performance tracking all in one place, giving leaders a single source of truth for workforce development. YakTrak will soon integrate with CCaaS platforms like NICE, Genesys, Verint, and AWS Connect.
What this means for GRIST clients
Your GRIST experience—now with even more impact.
With YakTrak’s structured coaching platform, you’ll get:
More visibility—See exactly how people are developing in real time.
Smarter decision-making—AI-driven insights tell you what’s working and what’s not.
Less admin, more impact—Development and compliance tracking in one simple platform.
Seamless integration—YakTrak will work alongside your existing development frameworks.
GRIST remains your trusted partner in behavioural change—now with YakTrak’s advanced analytics and automation to make coaching more efficient, measurable, and scalable.
The results speak for themselves
Our solutions are already delivering measurable improvements for leading organisations in banking, insurance, and energy, including IAG, Energy Australia, and Australian Retirement Trust:
📊 68-second reductions in AHT
📊 Double-digit increases in FCR
📊 10% uplift in customer NPS
📊 79% of users report greater accountability within their teams
We’re here to support you
This merger is about making people development and compliance more effective, more transparent, and more scalable for you. Your experience with GRIST and YakTrak will only get better, with new tools, insights, and efficiencies to help you drive performance.
Our team is available to discuss how these changes will benefit you and your organisation.
Want to know more about YakTrak? Head over here.
Have questions? Let’s chat!
David McQueen, Head of Sales and Marketing
david@gristconsulting.com.au
+61 499 010 105
GRIST | YakTrak