GRIST e-Newsletter - February 2024

March is almost here, and we've got plenty of news from a very busy start to 2024 to share!

Dive into a world of AI-assisted, tailored coaching with BON, GRIST's ever-ready pocket coachbot, coming soon.

It's that time of year again to shine a spotlight on your contact center heroes! Nominations for the 2024 Auscontact Excellence Awards are now open. Celebrate excellence in the industry by nominating your team for the Service Excellence Award and the Top 10 Sales Excellence Award.

Hear all about our day uncovering our hidden potential with Adam Grant, and discover why compliance isn't just about checking boxes.

Who is BON?

Want on-demand coaching tailored to your needs?

GRIST is very excited for you to meet BON, your pocket-sized coachbot! Keep an eye on our social media pages and your inbox for the big reveal on Monday 4 March...

We'll be running a special BON Masterclass with GRIST MD, Peter GRIST on Thursday 7 March.

Register here

Auscontact National Excellence Awards 2024

GRIST and Auscontact Association are thrilled to announce the nominations for the 2024 Auscontact Excellence Awards are officially open!
The Excellence Awards celebrate contact centre organisations and employees, recognising them for their transformational contributions to the growth of the industry.
GRIST will be assessing two awards: the Service Excellence Award and the Top 10 Sales Excellence Award. Both awards are judged at an organisation level and are designed to objectively measure the quality of your consultants’ conversations, based on customer best practice.

The Service Excellence Award and Sales Excellence Award are designed for your contact centre to objectively measure the quality of conversations through the analysis of micro-behaviours (that are or aren’t there).

As in 2023, the 2024 awards are open to members and non-members.

Nominate to participate here.

Head here to have a look at a summary of some of our key findings and overall trends below from the 2023 awards you can here.

Nominate here

Unleashing Hidden Potential: Adam Grant live

What a privilege it was to delve into Adam Grant's insights last week with old and new clients and friends! Your engagement, and insightful reflections made our session truly memorable. Thank you so much for giving your valuable time and for our passionate lunchtime conversation. Your passion for learning and growth is contagious!

Three key takeaways that stood out:
🧠 Turn Critics into Coaches
♥️ Build a Culture of Givers
💡 Turn Imposter Syndrome into Fuel

For more insights and our reflections…

Check out our blog here

Mastering Contact Centre Compliance

In this blog, we delve into the critical world of contact center compliance. Discover why compliance is more than just a buzzword—it's a necessity for protecting customer data, upholding trust, and maintaining a positive reputation.

Explore the challenges contact centers face in maintaining compliance, from the complexities of remote work to the ever-evolving regulatory landscape. Learn about essential strategies for ensuring compliance, including regular audits, compliance-focused technology, and ongoing agent training.

Uncover the key to mastering contact center compliance and setting the standard for excellence in customer service.