YakTrak + GRIST: Better together

Following our recent announcement, YakTrak and GRIST are now fully integrated, creating faster, smarter pathways for leadership, people development, and compliance.

By combining GRIST’s structured behavioural frameworks with YakTrak’s real-time tracking and AI-powered insights, we’re helping leaders develop teams with precision, drive measurable improvement, and align people development with business priorities.

For you, this means

• clearer visibility into coaching impact,

• more structured leadership rhythms, and

• smarter ways to track and develop frontline capability.

Whether it’s accelerating skill development, improving compliance adherence, or ensuring coaching leads to measurable results, our combined approach makes it easier to drive real change - faster.

Learn more about how this transformation is redefining coaching and compliance in our blog here.

Empowering leaders through experimentation

What happens when leaders are given the freedom to experiment, test ideas, and make small but powerful changes? At one of Australia’s major health funds, managers took on the challenge - and the results speak for themselves.

Through the Little Big Experiment (LBE) Management Development Program, leaders didn’t just talk about change; they tested it.

Managers designed and implemented their own real-world experiments driving a 11% lift in conversions, $800K in projected cost savings, and measurable improvements in coaching and customer experience. More than just results, the program fostered a culture of curiosity, innovation, and smarter leadership.

See how they did it here.

Introducing the AI Goal Feedback Bot: smarter goals, bigger impact

We are excited to launch our first joint project with YakTrak - the AI Goal Feedback Bot, a powerful new tool that transforms goal setting by embedding GRIST’s proven behavioural frameworks into YakTrak’s technology.

This isn’t just another AI for AI's sake - it’s a game-changer for leaders and teams. By integrating structured, behaviour-based coaching principles directly into goal creation, this feature ensures every goal is clear, actionable, and designed to drive measurable improvement. No more vague aspirations - just high-quality goals that translate into real results.

This is what’s possible when YakTrak’s technology meets GRIST’s expertise.

See it in action

Stronger engagement, better retention

Employee engagement isn’t just about keeping people happy - it’s about building a workplace where people thrive, contribute, and stay. And when engagement improves, so do retention, performance, and customer experience.

These two new blogs dive into what’s working in contact centres right now, from real-world examples to practical leadership strategies that help teams feel more motivated, supported, and empowered.

😀 Unlocking the power of AI – Explore how smarter people development, clearer development pathways, and the right leadership rhythms are making a measurable impact.

😃 The Leader’s Guide to Engagement & Retention – A must-read for managers looking to create a culture of motivation, accountability, and long-term success.

Stronger engagement leads to stronger teams.