Coaching on the Go

Do you find that coaching is the first thing to drop out of the diary when things get busy? Are long, weekly 1:1's more than your schedule can handle?

Don't worry, you're in good company!

Our next Tactical Coaching Masterclass is all about Coaching on the Go. Short, sharp coaching sessions to fit into your busy day. We're joined by special guest, Tegan Judge, Senior Leader at nib, who'll talk about how she made this approach work for her team.

In this free session, we'll discuss techniques and tips you can apply to a range of coaching conversations.

Register here.

The Progress Principle

In our recent Tactical Coaching Masterclass, we discussed the Seinfeld Strategy and how it can help you beat procrastination and maintain consistency in achieving your goals. We also took a closer look at another effective approach to productivity and goal attainment: the Progress Principle.

Read more here

Small actions, big outcomes: 5 micro-behaviours to boost productivity and motivation

Harnessing strategies to avoid procrastination

and help teams succeed in\ achieving their goals lies in the power of micro-behaviours: small, simple actions that can have a big impact on productivity and motivation. By incorporating micro-behaviours into their leadership style, leaders can create a culture of consistency and progress within their teams. 

Read more here

Auscontact awards

GRIST and Auscontact Association are thrilled to announce the nominations for the 2023 Auscontact Excellence Awards are officially open!

The Excellence Awards celebrate contact centre organisations and employees, recognising them for their transformational contributions to the growth of the industry. And, for the first time, the 2023 awards are open to members and non-members.

GRIST will be assessing two awards: the Service Excellence Award and the Top 10 Sales Excellence Award. Both awards are judged at an organisation level and are designed to objectively measure the quality of your consultants’ conversations, based on customer best practice.

For more information on the GRIST & Auscontact Excellence Awards or to make a nomination, visit the Auscontact website here.

In case you missed it...

In last week's Tactical Coaching Masterclass, we looked at Jerry Seinfeld's simple but effective key to success: focusing on maintaining his chain of writing every day, he was able to consistently produce quality work and avoid procrastination. 

David McQueen spoke about how choosing a simple, meaningful task and focusing on maintaining your chain, you too can build a habit of consistency and avoid procrastination. 

 If you missed it, you can watch the full recording here.

 Or, if you'd like to know more about the Seinfeld Strategy, read more here.