Past Events
Browse, and watch in full, our past online events covering a range of coaching topics
Coaching Masterclass:
Introducing BON, the coaching bot!
In this webinar we introduce GRIST’s newest team member, BON, the coachbot.
BON is GRIST’s very first AI tool and we have just launched beta phase. This is your invitation to join us as an early adopter and be among the first to experience the transformative power of BON, the GRIST coachbot.
This webinar will give you a bit of context and share the journey that led to BON’s creation, how it works, and discuss potential applications.
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GRIST Masterclass End of 2023 wrap
On this webinar, the GRIST team wrapped our online Masterclasses for 2023 with a supersized finale!
A galaxy of GRIST experts discussed future skills, mindset, skills acquisition, consulting skills, back-of-house coaching and more in a wrap up of some our most popular webinars from throughout the year.
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Insights from the Auscontact & GRIST Service Excellence and Sales Excellence Award 2023
On this webinar, the GRIST team unpacked which conversation behaviours will have the most impact on your customers, what behaviours to celebrate and what you can take back to your team to action better customer experience today.
They looked at some overall trends, Best Practice awards, and of course highlighted what our #1 Sales and Service contact centres were doing to stand apart from the rest.
We were also joined by our excited and proud winners from nib Group Health to get a peak behind the curtain.
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Consulting Skills Masterclass
with Peter Grist
World Economic Forum is predicted 50% of all employees will need to be reskilled in the next few years.
Australian demographics show that we will have a smaller cohort of working age people as the population ages.
If organisations don’t develop and retain the people they have, they risk becoming irrelevant, quickly.
The need for skilled L&D professionals that can help business units identify the skills they need in the future and find ways to accelerate skill development has never been more critical.
In this Consulting Skills Masterclass we hear GRIST MD, Peter Grist discuss the skills he has found most critical throughout a 30 year consulting career and some cool tools that you can use immediately!
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Tactical Coaching Masterclass:
Mindset
The importance of mindset in performance is paramount, as it shapes actions and results. It's the driving force behind success, distinguishing the best from the rest.
During the session we spoke to Mike Dunn whose extensive experience in change consultation and love of psychology gave us a unique and practical guide on the coaching mindset.
We discussed how to cultivate a positive team mindset, align values with common goals and how to recognise the need for mindset coaching.
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Tactical Coaching Masterclass:
Back-of-house coaching
In this Tactical Coaching Masterclass, we spoke Jing Chang, a Contracts Manager at VicRoads. Jing spoke of the challenges in aligning team goals and plans to her teams diverse roles, letting go of control and focus on coaching rather than directing and using team huddles to encourage mutual learning and calibration.
We covered how applying ACDC to back-of-house teams involves adopting a fluid approach and building confidence as a leader, and has provides valuable learnings for self-coaching and self-assessment.
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Hot Topics webinar:
Future skills
At GRIST our purpose is to help our clients simplify change and inspire learning, so for our first Hot Topics webinar GRIST Managing Director, Peter Grist and Innovations & Insights Manager, Stacey Makshakova looked at Future Skills. Looking at what’s driving the change, what skills are absolutely necessary for the future workforce of Australia and, how you and your organisation can be best equipped to embrace the change and thrive.
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Tactical Coaching Masterclass:
Coaching on the go
In this Tactical Coaching Masterclass, we spoke with nib Travel Master Coach, Tegan Judge, about how she utilises short, target coaching sessions throughout her day to get the most out of her team despite their time pressures.
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Tactical Coaching Masterclass:
What Seinfeld can teach you about improving your coaching
In this Tactical Coaching Masterclass, we look at Jerry Seinfeld's simple but effective key to success: focusing on maintaining his chain of writing every day, he was able to consistently produce quality work and avoid procrastination. David McQueen spoke about how choosing a simple, meaningful task and focusing on maintaining your chain, you too can build a habit of consistency and avoid procrastination.
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Tactical Coaching Masterclass:
The importance of a coaching culture with Peter Grist
To round out our coaching webinar series for 2022, we were joined by special guest, and GRIST Managing Director, Peter Grist.
With more than 20 years experience working with customer focused organisations - Peter told us of his passion for building a coaching culture and provided some amazing insight into how you can follow his lead.
It was also a rare opportunity for you to ask your burning coaching questions - and we had some great ones!
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Tactical Coaching Masterclass:
The ‘All Talk, No Action’ cycle
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘All Talk, No Action’ cycle.
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GRIST's Top 10 Sales Contact Centre Insights 2022
Each year GRIST conducts the Top 10 analysis to assess the state of the sales conversation across the Australian contact centre industry and recognise those who are demonstrating an outstanding experience for their customers.
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Tactical Coaching Masterclass:
The ‘I’m not doing that’ team member
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘I’m not doing that’ team member.
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Tactical Coaching Masterclass:
The ‘I want to but I can’t’ team member
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘I want to but I can’t’ team member.
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GRIST's Top 10 Sales Contact Centre Insights 2020
Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre sales teams.
This year, the reigning champion has been toppled with a new company and industry taking out the top spot. There were also some new entrants and surprises for some industries.
In the presentation below, GRIST Managing Director, Peter Grist, and David McQueen, Senior Partner at GRIST, talk through The Top 10 survey insights into current trends in sales interactions with new customers, and identify what micro-behaviours separate the top-performing sales teams from the rest. We also hear from our winners about how the embedded the micro-behaviours into their business and embarked on their 3-year journey to #1.
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Breaking down ACDC:
Piecing it all together - The coaching puzzle solved!
Here we help solve the coaching puzzle by conducting a full assessment of a coaching conversation using all the micro-behaviours in ACDC.
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Breaking down ACDC:
Commitment - Nothing changes!
We take a deeper look at the small coaching behaviours that you have to nail to really turn the talk into the walk. The final chapter of the coaching model brings the insights and learnings from the previous phases in your session into future practice.
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Breaking down ACDC:
Desired State - Do they know what I mean?
Proof is in the practice pudding. Here we delve into the Desired state – how you can find new and better ways of doings things and turn these into tangible actions.
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Breaking down ACDC:
Current State - Struggling with the storyline?
Finding their baseline. In this session, we look at the Current State – how you can raise awareness and ownership and help create the motivation to change.
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Breaking down ACDC:
Agenda - Lost your coaching compass?
Getting your bearings at the beginning. This session explores the behaviours in the Agenda phase – the ones that will set the scene and set up your conversation for success.
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