Customer Conversations Masterclasses

Transform your customer interactions with GRIST's dynamic masterclass series in conjunction with Auscontact Association.

JUNE 17th & JUNE 26th

Over two sessions, the GRIST team will guide you through:

• Mastering the art of conversation design

• Structuring impactful sales and service calls that embody your brand's unique values

• Elevating your team's customer interactions to  transform every call into a memorable customer experience

• Practical strategies to coach and develop your team, ensuring a uniformly excellent customer experience that resonates with your brand's promise.

Come and join us to find out how to build and embed a conversation framework that helps your frontline get a little bit better on every customer interaction.

Register here.

And don't forget to nominate your team for the 2024 Auscontact Excellence Awards here.

Enhancing GRIST operations with AI

Here at GRIST, we anticipate substantial benefits from integrating AI into our offerings, and we want to practice what we preach. So, we’re going to be our own case study!

In this blog post, Kate Goldby introduces our journey into AI integration, highlighting practical applications, case studies, and our ‘Little Big Experiment’ aiming to foster excitement and build confidence among the GRIST team about AI’s potential to enhance internal operations. Read all about it here

Future proofing skills

GRIST MD, Peter Grist attended the Auscontact Association's national conference earlier this month in Brisbane looking at how we can plan to succeed in a rapidly approaching future.

Peter encouraged attendees to face the future skills challenge head on, workshopping how best to invest to ensure organisational and individual success and development. Read more about how you can Future Proof your skills here