Embracing AI at GRIST

GRIST anticipates substantial benefits from integrating AI into our offerings and we want to practice what we preach, so we’re going to be our own case study!

We’re looking to the future, focusing on how AI can revolutionise our business, and our round table discussions and activities sparked a lot of excitement and curiosity about potential.

The ‘Little Big Experiment’ (LBE), Enhancing Operations, is aimed at fostering excitement and building confidence amongst the GRIST team about AI’s potential to enhance internal operations. We aim to use AI to tailor internal processes from ideation to execution and reflection.

The approach for the LBE includes deciding on one or two ways to incorporate AI into work routines and setting a practice rhythm ensures consistent use. Measuring the impact of AI integration includes tracking confidence ratings at each checkpoint, time spent using AI, challenges, and learnings. Each check-in cycle will share a summary of how other GRIST colleagues are using the tools and useful learnings.

Our recent GRIST conference underscored the importance of embracing AI as tools that help us ‘amplify our magic’.

GRIST director, Caitlin Ziegler shared a compelling client case study that used AI to drive the learner journey, showcasing practical applications of AI in enhancing learning experiences. David McQueen led an exercise to delve into our AI mindset, encouraging us to think deeply about how we can integrate AI into our daily routines. And a standout moment was the introduction of BON, our newest virtual coach, demonstrated by Stacey Makshakova, highlighting our commitment to leveraging AI to provide innovative solutions and support to our clients.

The subsequent actions and thinking inspired by the AI sessions have been unprecedented, reinforcing the value of embedding AI in our processes. Our journey towards AI integration is about more than just adopting new technology; it’s about creating stories and embedding actions that will drive our growth and success. As we continue to lean into AI, we are committed to sharing our experiences and best practices, ensuring that we all progress together.

GRIST is leading the charge in utilising AI to revolutionise the way we work, not by replacing human interaction, but by enhancing it. Through the human-computer connection (HCC), we are implementing these new tools to augment what we do well rather than actually replacing them equipping ourselves to navigate the complexities of the modern workplace.

The GRIST conference was a powerful reminder of our collective expertise and the exciting possibilities that lie ahead with AI. We are energised and curious about the future, ready to embrace AI to enhance our craft and deliver exceptional value to our clients. Stay tuned as we continue to explore, experiment, and share our journey with AI integration at GRIST.

Discover more about our AI journey here including tools, how we approach the new technology, and, our pledge to use responsibly

Kate Goldby

Kate has spent years honing her ability to pick up on the most nuanced conversation behaviours. She spends much of her time eavesdropping on customer-consultant interactions to identify how organisations can deliver the experience that customers deserve. Kate is the GRIST team member most likely to be asked to help with something outside her remit, and it’s her can-do attitude that makes her such a valued part of the GRIST team.  

https://www.linkedin.com/in/kate-g-bb4274148/
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