Tackling contact centre challenges head-on

Dive into the nitty-gritty of contact centre challenges in our latest blog posts.

In "Navigating the complexity of contact centre compliance," we break down the struggle of juggling quality service and following rules. See how compliance isn't just paperwork but ingrained in your centre's DNA.

And learn why skilling up now matters, and why coaching leaders is a smart move in "Contact centres: why developing your agents NOW can address customer challenges of the future," 

Winners are grinners

After careful scrutiny and close assessment by a team of expert analysts, we have our Auscontact winners...

 Congratuations to nib Group Health who pulled off the unbelievable feet of taking out both the Auscontact Service Excellence AND Sales Excellence Awards for 2023!!!

 The finalists and winners were announced at the National Auscontact Awards in Sydney last Friday night. Congratulations to everyone who made it as finalists!

 Auscontact Service Excellence 2023 finalists

Concentrix Services
nib Group Health
nib Group Travel
NobleOak Insurance
Synergy
Teachers Mutual Bank

 Auscontact Sales Excellence 2023 finalists

ANZ
Allianz Australia
nib Group Health
nib Group Travel
NobleOak Insurance

We'll be sharing all the insights on the industry data we've collected, what the winner did differently and how we assess on Thursday 30th November in conjunction with Auscontact.

Why the 70:20:10 learning model is a game-changer

Imagine: you’re in yet another training session, another generic PowerPoint presentation unfolding in front of you. You can’t help but wonder; ‘Is this the best way for my team to learn?’ 

Let’s be real – the answer is no.

This blog explores how experiential and social learning, under the 70:20:10 model, can be practically applied in workplace training, emphasising strategies for effective learning interventions that promote continuous growth and collaboration. 

Unwrap our Masterclass wrap-up

Less than 5 Weeks 'till Christmas, so get ready for the ultimate end-of-year celebration!

Join us LIVE on December 12th for a festive wrap-up of your favorite Coaching, Consulting Skills, and Hot Topic Masterclasses from 2023.

Our lineup includes the brilliant minds of Peter Grist, Mike Dunn, Stacey Makshakova, Mimi Wong, Caitlin Ziegler, and Kate Goldby, and guess what? YOU are invited to participate. 

Bring your burning questions or share your thoughts and experiences - we can't wait to hear them.

Save the date and join us live for an interactive and engaging session.

Meet the GRIST team: life outside work series

Over the last 12 months we have introduced each of our fabulous GRIST team members in our Meet the GRIST Team social media series, highlighting what inspires and motivates them.

Now you've met this kaleidoscope of wonderful humans, we thought you might like to learn a bit about what they get up to outside of the world of change management.

Welcome to our new series, Meet the GRIST team: Life Outside Work. To follow this series, along with plenty of other GRIST updates, head over to our LinkedIn, Facebook or Twitter and give us a follow!