Tactical Coaching Masterclass: Back-of-house coaching
Kate Goldby Kate Goldby

Tactical Coaching Masterclass: Back-of-house coaching

In this Tactical Coaching Masterclass, we spoke Jing Chang, a Contracts Manager at VicRoads. Jing spoke of the challenges in aligning team goals and plans to her teams diverse roles, letting go of control and focus on coaching rather than directing, and, using team huddles to encourage mutual learning and calibration.
We covered how applying ACDC to back-of-house teams involves adopting a fluid approach and building confidence as a leader, and has provides valuable learnings for self-coaching and self-assessment.

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Thinking small can help you drive change faster
Caitlin Ziegler Caitlin Ziegler

Thinking small can help you drive change faster

The pace and magnitude of change coming your way might feel overwhelming. We find that focusing on small, easy-to-action steps makes the change more manageable and helps achieve the desired outcome faster; especially when coupled with deliberate practice.

The concept of ‘aggregation of marginal gains’ posits that if you keep making small improvements on a continuous basis, they will add up to a significant improvement over time. This improvement is not linear but compounds – the kind of improvement that makes a difference between good and great.

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Want to see the real-life results of small changes?
Caitlin Ziegler Caitlin Ziegler

Want to see the real-life results of small changes?

At the core of all GRIST interventions are micro-behaviours. These small, specific, targeted actions enable big change when they are demonstrated well and consistently.

(Quote format) Micro-behaviours are small actions that you can see or hear; i.e. they are definable, observable, assessable, repeatable and 100% within the control of the individual. Micro-behaviours are easy for people to understand and do, easy for leaders to coach, and most importantly, designed to be predictive of performance outcomes.

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Hot Topics webinar: Future Skills
Kate Goldby Kate Goldby

Hot Topics webinar: Future Skills

 At GRIST our purpose is to help our clients simplify change and inspire learning, so for our first Hot Topics webinar GRIST Managing Director, Peter Grist and Innovations & Insights Manager, Stacey Makshakova looked at Future Skills. Looking at what’s driving the change, what skills are absolutely necessary for the future workforce of Australia and, how you and your organisation can be best equipped to embrace the change and thrive.

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Future-proof your skills #3: leadership skills
Stacey Makshakova Stacey Makshakova

Future-proof your skills #3: leadership skills

In the third ‘Future-proofing your skills’ series post, we look deeper at the trend towards communication and collaboration as essential future skills; but additionally, how leadership skills will become critical. Harnessing leadership skills can help drive the adoption of automation within organisations; and the lack of leadership capability is a significant barrier to achieving success in digital transformation and innovation.

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Future-proof your skills #2: persuasion and problem-solving
Stacey Makshakova Stacey Makshakova

Future-proof your skills #2: persuasion and problem-solving

In our second post of our ‘Future-proofing your skills’ series, we explore what’s driving the change, look at how to recession-proof your skills, and dig further into what skills are absolutely necessary for the future workforce of Australia.

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Future-proof your skills #1: an overview of the future of work
Stacey Makshakova Stacey Makshakova

Future-proof your skills #1: an overview of the future of work

With all the buzz around AI and ChatGPT, no doubt you’ve considered how technology is going to affect the future of your work. In this post, our first in our ‘Future-proofing your skills’ series, we look at an overview of what skills will be in demand in the future.

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Tactical Coaching Masterclass: Coaching on the go
Kate Goldby Kate Goldby

Tactical Coaching Masterclass: Coaching on the go

In this Tactical Coaching Masterclass, we spoke with nib Travel Master Coach, Tegan Judge, about how she utilises short, target coaching sessions throughout her day to get the most out of her team despite their time pressures.

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Tactical Coaching Masterclass: The Seinfeld Method
Kate Goldby Kate Goldby

Tactical Coaching Masterclass: The Seinfeld Method

In this Tactical Coaching Masterclass, we look at Jerry Seinfeld's simple but effective key to success: focusing on maintaining his chain of writing every day, he was able to consistently produce quality work and avoid procrastination. David McQueen spoke about how choosing a simple, meaningful task and focusing on maintaining your chain, you too can build a habit of consistency and avoid procrastination.

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The Progress Principle
David McQueen David McQueen

The Progress Principle

In a previous blog post, we discussed the Seinfeld Strategy and how it can help you beat procrastination and maintain consistency in achieving your goals. Today, we'll take a closer look at another effective approach to productivity and goal attainment: the Progress Principle.

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The Seinfeld Strategy: beat procrastination
David McQueen David McQueen

The Seinfeld Strategy: beat procrastination

Jerry Seinfeld is widely regarded as one of the most successful comedians of all time, with a career that includes numerous awards, high earnings, and critical acclaim. But what sets Seinfeld apart from other successful performers is the remarkable consistency he has maintained throughout his career. Show after show, year after year, Seinfeld has produced at a level that most of us can only dream of achieving.
So, what strategies does Seinfeld use to beat procrastination and maintain his consistency? The answer may surprise you: it's the simple act of creating and maintaining a chain.

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The easy way to improve your habits at work 
Peter Grist Peter Grist

The easy way to improve your habits at work 

Have you ever thought about how analysing your conversations can make a big difference on the results you get at work? Have you tried to to make big sweeping changes only to be overwhelmed by the change? Improving habits at work doesn’t have to be difficult. Here are three easy steps to help you improve your habits to get the results you want.

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How to make humour your learning superpower
Caitlin Ziegler Caitlin Ziegler

How to make humour your learning superpower

Scientific research backs up the use of humour in Learning and Development to aid retention and engagement. Learn the Do’s and Don’ts and see how GRIST is using humour and micro-behaviours to deliver essential knowledge in an economical way.

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The Power of Calibration
Kate Goldby Kate Goldby

The Power of Calibration

Evaluating a team member’s performance is what we do all the time as coaches, but how often do you evaluate your own performance?

We all accept that assessment is a critical part of our professional development. But the ability to self-assess your own performance is one of the most critical skills for leaders, especially as you continue to grow into more senior leadership roles.

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The importance of a coaching culture with Peter Grist
Kate Goldby Kate Goldby

The importance of a coaching culture with Peter Grist

To round out our coaching webinar series for 2022, we were joined by special guest, and GRIST Managing Director, Peter Grist.

With more than 20 years experience working with customer focused organisations - Peter told us of his passion for building a coaching culture and provided some amazing insight into how you can follow his lead.

It was also a rare opportunity for you to ask your burning coaching questions - and we had some great ones!

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Auscontact Service Excellence Award 2022: GRIST insights
Caitlin Ziegler Caitlin Ziegler

Auscontact Service Excellence Award 2022: GRIST insights

This webinar takes a deep-dive into the data insights from this year’s assessment of the Auscontact Service Excellence Award, including what some of our finalists and the winners did differently. The Service Excellence Award is based on GRIST’s assessment of submitted service calls, designed to objectively measure the quality of the customer service conversation based on micro-behaviours demonstrated that drive great customer outcomes.

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