Unleashing Hidden Potential: Insights from Adam Grant live in Melbourne & Sydney
David McQueen David McQueen

Unleashing Hidden Potential: Insights from Adam Grant live in Melbourne & Sydney

In a world focused on personal growth, psychologist Adam Grant shares insights on unlocking hidden potential. Grant highlights the paradox of self-awareness and the importance of feedback. He advocates for putting growth over ego, turning critics into coaches, and creating an environment that values honesty. Grant also suggests finding talent beyond first impressions, building a culture of giving, and customizing job roles for individual strengths. He emphasizes the need to make new ideas familiar, normalize failure, and use imposter syndrome as fuel for success.

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Mastering Contact Centre Compliance: Essential Strategies
Kate Goldby Kate Goldby

Mastering Contact Centre Compliance: Essential Strategies

In the world of contact centres, compliance is crucial for protecting customer data, maintaining reputation, and earning trust. Despite challenges like remote work and evolving regulations, contact centres can ensure compliance through strategies like regular audits, technology deployment, and ongoing agent training. GRIST offers a unique approach, focusing on behavioural assessments and leadership coaching to embed compliance as a core value. By integrating compliance seamlessly into interactions, contact centres can excel in meeting standards and setting new benchmarks.

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The future of work: How to future-proof the skills in your organisation
Stacey Makshakova Stacey Makshakova

The future of work: How to future-proof the skills in your organisation

‘The pace of change has never been this fast, yet it will never be this slow again.’

Justin Trudeau, Canadian Prime Minister, said this in his keynote address at the World Economic Forum in 2018. True to this sentiment, the world has changed exponentially since then, and continues to do so.

In the face of constant, rapid change, what will determine what work will look like in the future? This guide will look at what the research says are the trends, the drivers of change, and the skills and the behaviours every organisation should address now to future-proof their business.

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