Most contact centres have a coaching rhythm - but that rhythm is often rigid.
The same cadence. The same template. The same goals - regardless of the agent’s experience, strengths, or development needs.

It’s well-intentioned. It’s efficient. But it doesn’t deliver the development outcomes leaders are looking for.

In this blog, we’ll unpack the biggest misconception about personalisation at scale - and show how smarter systems make it not only possible, but easier.

Setting goals is an essential component of success, whether in personal development, education, or business. However, simply having a goal is not enough. The quality of that goal can determine whether it drives success or becomes an unfulfilled aspiration. YakTrak’s Goal Setting Feedback AI takes goal setting to the next level by offering real-time feedback, ensuring that users craft goals that are clear, achievable, and strategically aligned with their objectives.

When a user inputs a goal into YakTrak, the AI evaluates it against the SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) framework, offering immediate insights and suggestions for refinement. This dynamic feedback mechanism enhances the likelihood of goal attainment by eliminating ambiguity and fostering clarity. In industries like contact centres, where performance targets are crucial, YakTrak’s AI-driven approach ensures that employees set and pursue meaningful goals that drive better outcomes.