During the session we spoke to Mike Dunn whose extensive experience in change consultation and love of psychology gave us a unique and practical guide on the coaching mindset.

We recently caught up with Jing Chang, Head of the 4 person Concessions Deed Management team at VicRoads who has successfully used the GRIST ACDC Tactical Leadership model to drive behavioural change, enhance productivity, and foster team engagement in her new leadership role.

We explored how coaching could be applied to any team seeking to improve, change, or enhance performance, specifically back-office teams facing unique challenges.

Back-office teams often struggle to coach behaviourally, it's not something that comes naturally to teams that don't have a customer as a reference point. There are often multiple roles in these teams performing very different tasks.

So how do you navigate what to focus on and how to coach these sorts of teams?

Here’s what Jing did…

In this Tactical Coaching Masterclass, we spoke Jing Chang, a Contracts Manager at VicRoads. Jing spoke of the challenges in aligning team goals and plans to her teams diverse roles, letting go of control and focus on coaching rather than directing, and, using team huddles to encourage mutual learning and calibration.
We covered how applying ACDC to back-of-house teams involves adopting a fluid approach and building confidence as a leader, and has provides valuable learnings for self-coaching and self-assessment.

 At GRIST our purpose is to help our clients simplify change and inspire learning, so for our first Hot Topics webinar GRIST Managing Director, Peter Grist and Innovations & Insights Manager, Stacey Makshakova looked at Future Skills. Looking at what’s driving the change, what skills are absolutely necessary for the future workforce of Australia and, how you and your organisation can be best equipped to embrace the change and thrive.

In this Tactical Coaching Masterclass, we spoke with nib Travel Master Coach, Tegan Judge, about how she utilises short, target coaching sessions throughout her day to get the most out of her team despite their time pressures.

In this Tactical Coaching Masterclass, we look at Jerry Seinfeld's simple but effective key to success: focusing on maintaining his chain of writing every day, he was able to consistently produce quality work and avoid procrastination. David McQueen spoke about how choosing a simple, meaningful task and focusing on maintaining your chain, you too can build a habit of consistency and avoid procrastination.