The Progress Principle
In a previous blog post, we discussed the Seinfeld Strategy and how it can help you beat procrastination and maintain consistency in achieving your goals. Today, we'll take a closer look at another effective approach to productivity and goal attainment: the Progress Principle.
The Seinfeld Strategy: beat procrastination
Jerry Seinfeld is widely regarded as one of the most successful comedians of all time, with a career that includes numerous awards, high earnings, and critical acclaim. But what sets Seinfeld apart from other successful performers is the remarkable consistency he has maintained throughout his career. Show after show, year after year, Seinfeld has produced at a level that most of us can only dream of achieving.
So, what strategies does Seinfeld use to beat procrastination and maintain his consistency? The answer may surprise you: it's the simple act of creating and maintaining a chain.
The easy way to improve your habits at work
Have you ever thought about how analysing your conversations can make a big difference on the results you get at work? Have you tried to to make big sweeping changes only to be overwhelmed by the change? Improving habits at work doesn’t have to be difficult. Here are three easy steps to help you improve your habits to get the results you want.
How to make humour your learning superpower
Scientific research backs up the use of humour in Learning and Development to aid retention and engagement. Learn the Do’s and Don’ts and see how GRIST is using humour and micro-behaviours to deliver essential knowledge in an economical way.
The Power of Calibration
Evaluating a team member’s performance is what we do all the time as coaches, but how often do you evaluate your own performance?
We all accept that assessment is a critical part of our professional development. But the ability to self-assess your own performance is one of the most critical skills for leaders, especially as you continue to grow into more senior leadership roles.
The importance of a coaching culture with Peter Grist
To round out our coaching webinar series for 2022, we were joined by special guest, and GRIST Managing Director, Peter Grist.
With more than 20 years experience working with customer focused organisations - Peter told us of his passion for building a coaching culture and provided some amazing insight into how you can follow his lead.
It was also a rare opportunity for you to ask your burning coaching questions - and we had some great ones!
Auscontact Service Excellence Award 2022: GRIST insights
This webinar takes a deep-dive into the data insights from this year’s assessment of the Auscontact Service Excellence Award, including what some of our finalists and the winners did differently. The Service Excellence Award is based on GRIST’s assessment of submitted service calls, designed to objectively measure the quality of the customer service conversation based on micro-behaviours demonstrated that drive great customer outcomes.
Tactical Coaching Masterclass: the ‘All Talk, No Action’ cycle
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘All Talk, No Action’ cycle.
How you can ensure your development strategy is also a retention strategy
It costs on average 33% of an employee’s salary to replace them. Take this up to 50% if it’s a specialised or highly skilled role. This is why retention strategies matter. One of the key components of any retention strategy should be a development one – but how do we ensure our development strategy is working for our retention strategy?
Why your retention strategy should focus on building a coaching culture
It might feel like retention is all anyone is talking about at the moment. According to the Australian Bureau of Statistics, we’ve just experienced the highest job mobility rate in 10 years. Why does this matter? It costs on average 33% of an employee’s salary to replace them; and one in three hires will leave within two years. This article explores how you can use your leaders to drive development and build a coaching culture as a strategy for retention.
Tactical Coaching Masterclass: the ‘I’m not doing that’ team member
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘I’m not doing that’ team member.
Tactical Coaching Masterclass: the ‘I want to but I can’t’ team member
In our ACDC tactical coaching calibration webinars, we take an in-depth look at the 20 micro-behaviours that make up the 4 phases of our ACDC Tactical Leadership model and calibrate on what they sound like when demonstrated in a real coaching conversation.
This webinar tackles a common coaching problem: the ‘I want to but I can’t’ team member.
GRIST's Top 10 Sales Contact Centre Insights 2022
Each year GRIST conducts the Top 10 analysis to assess the state of the sales conversation across the Australian contact centre industry and recognise those who are demonstrating an outstanding experience for their customers.
The coaching puzzle solved! (Breaking down ACDC - Piecing it all together)
Here we help solve the coaching puzzle by conducting a full assessment of a coaching conversation using all the micro-behaviours in ACDC.
Nothing changes! (Breaking down ACDC - Commitment)
We take a deeper look at the small coaching behaviours that you have to nail to really turn the talk into the walk. The final chapter of the coaching model brings the insights and learnings from the previous phases in your session into future practice.
Do they know what I mean? (Breaking down ACDC - Desired State)
Proof is in the practice pudding. Here we delve into the Desired state – how you can find new and better ways of doings things and turn these into tangible actions.
Struggling with the storyline? (Breaking down ACDC - Current State)
Finding their baseline. In this session, we look at the Current State – how you can raise awareness and ownership and help create the motivation to change.
Lost your coaching compass? (Breaking down ACDC - Agenda)
Getting your bearings at the beginning. This session explores the behaviours in the Agenda phase – the ones that will set the scene and set up your conversation for success.
Eating the elephant one bite at a time
The best way to achieve change is by incremental improvements. 5 Ways to Wellbeing applies the same philosophy to wellbeing. Together, these approaches can help customer-facing teams and their leaders succeed professionally and personally.
How humour helped us through 2020 & uncovered a new direction
Necessity is the mother of invention. The 2020 pandemic forced GRIST to swerve onto a new path that produced an exciting online capability development system.
-
December 2024
- Dec 12, 2024 Elevating Customer Conversations: Insights from the GRIST Awards Webinar Dec 12, 2024
- Dec 5, 2024 From compliance to coaching: how to transform your QA approach Dec 5, 2024
- Dec 3, 2024 Insights from the Auscontact & GRIST Service Excellence and Sales Excellence Award 2024 Dec 3, 2024
-
November 2024
- Nov 29, 2024 The foundation of call centre success: why quality assurance matters more than ever Nov 29, 2024
- Nov 25, 2024 Mastering call centre quality assurance: your ultimate guide to success Nov 25, 2024
- Nov 13, 2024 Revolutionise your contact centre: the case for data-driven coaching Nov 13, 2024
- Nov 11, 2024 Reflecting on our first combined GRIST + YakTrak conference Nov 11, 2024
- Nov 6, 2024 Beyond metrics: building a data-literate contact centre culture for future success Nov 6, 2024
-
October 2024
- Oct 16, 2024 Unlocking leadership agility: practical pathways for developing adaptive leaders Oct 16, 2024
- Oct 10, 2024 Better pathways for leadership development: Building agile leaders through deliberate practice Oct 10, 2024
-
July 2024
- Jul 22, 2024 The Power of Coachability Jul 22, 2024
- Jul 16, 2024 The future of work: continuous learning Jul 16, 2024
- Jul 16, 2024 The future of work: How to future-proof the skills in your organisation Jul 16, 2024
-
May 2024
- May 27, 2024 How to Talk to Customers Who Are Struggling May 27, 2024
- May 15, 2024 Embracing AI at GRIST May 15, 2024
-
April 2024
- Apr 24, 2024 GRIST April conference in the Blue Mountains Apr 24, 2024
- Apr 22, 2024 Navigating Tomorrow: AI's Role in Future Skills Development Apr 22, 2024
-
March 2024
- Mar 27, 2024 Coaching reinvented: the AI edge in leadership Mar 27, 2024
- Mar 21, 2024 Ethical AI in Learning, and Change Management: A GRIST Guide Mar 21, 2024
- Mar 18, 2024 Ethical AI in Learning and Change Management: GRIST's Commitment Mar 18, 2024
- Mar 7, 2024 Masterclass webinar: Introducing BON, the GRIST coachbot Mar 7, 2024
- Mar 4, 2024 Meet BON: Your AI-Powered Coach for Enhanced Leadership Development Mar 4, 2024
-
February 2024
- Feb 27, 2024 Unleashing Hidden Potential: Insights from Adam Grant live in Melbourne & Sydney Feb 27, 2024
- Feb 24, 2024 Mastering Contact Centre Compliance: Essential Strategies Feb 24, 2024
- Feb 22, 2024 The future of work: How to future-proof the skills in your organisation Feb 22, 2024
-
January 2024
- Jan 10, 2024 Insights from the 2023 Auscontact & GRIST Service Excellence and Sales Excellence Awards Jan 10, 2024
- Jan 9, 2024 A recap of our 2023 coaching masterclasses to help you set your 2024 coaching intentions Jan 9, 2024
-
December 2023
- Dec 12, 2023 GRIST Masterclass End of 2023 wrap Dec 12, 2023
- Dec 5, 2023 Insights from the Auscontact & GRIST Service Excellence and Sales Excellence Award 2023 Dec 5, 2023
-
November 2023
- Nov 23, 2023 Auscontact National Awards night 2023 Nov 23, 2023
- Nov 9, 2023 Contact centres: why developing your agents NOW can address customer challenges of the future Nov 9, 2023
-
October 2023
- Oct 31, 2023 Why the 70:20:10 learning model is a game-changer Oct 31, 2023
- Oct 30, 2023 Navigating the complexity of contact centre compliance Oct 30, 2023
- Oct 23, 2023 Revolutionising learning through the 70:20:10 model Oct 23, 2023
- Oct 17, 2023 Unlocking the Full Potential of L&D: The Trusted Advisor Model Oct 17, 2023
- Oct 12, 2023 Consulting Skills Masterclass Oct 12, 2023
-
September 2023
- Sep 15, 2023 James Clear ‘Atomic Habits’ event: Melbourne, Sydney, Auckland Sep 15, 2023
- Sep 7, 2023 How change management consultants can get ONBOARD and run effective, sustainable change Sep 7, 2023
- Sep 1, 2023 Looking for a new approach to change? This is how we do it Sep 1, 2023
-
August 2023
- Aug 23, 2023 GRIST August conference in the Yarra Valley Aug 23, 2023
- Aug 19, 2023 Unhelpful beliefs: what they are and how to coach to them Aug 19, 2023
- Aug 19, 2023 How do you know when to coach to mindset, and how do you do it? Aug 19, 2023
- Aug 19, 2023 Why a positive mindset matters to performance and how to create it with your team Aug 19, 2023
- Aug 14, 2023 Tactical Coaching Masterclass: Mindset Aug 14, 2023
-
July 2023
- Jul 18, 2023 Want to see rapid behavioural change in your organisation? Here’s how. Jul 18, 2023
- Jul 18, 2023 What the ‘Life. Be In It.’ campaign can teach you about large-scale behaviour change Jul 18, 2023
-
June 2023
- Jun 29, 2023 Bringing back-office coaching front of mind Jun 29, 2023
- Jun 15, 2023 Tactical Coaching Masterclass: Back-of-house coaching Jun 15, 2023
- Jun 7, 2023 Thinking small can help you drive change faster Jun 7, 2023
- Jun 7, 2023 Want to see the real-life results of small changes? Jun 7, 2023
- Jun 5, 2023 Behavioural coaching is the best way to boost productivity in your back-of-house teams Jun 5, 2023
-
May 2023
- May 17, 2023 Hot Topics webinar: Future Skills May 17, 2023
-
April 2023
- Apr 26, 2023 Future-proof your skills #3: leadership skills Apr 26, 2023
- Apr 26, 2023 Future-proof your skills #2: persuasion and problem-solving Apr 26, 2023
- Apr 26, 2023 Future-proof your skills #1: an overview of the future of work Apr 26, 2023
- Apr 4, 2023 Tactical Coaching Masterclass: Coaching on the go Apr 4, 2023
-
March 2023
- Mar 28, 2023 Practice makes perfect – but how much is enough? Mar 28, 2023
- Mar 28, 2023 Practice makes perfect – but is all practice created equal? Mar 28, 2023
- Mar 9, 2023 Tactical Coaching Masterclass: The Seinfeld Method Mar 9, 2023
- Mar 2, 2023 Small actions, big outcomes: 5 micro-behaviours to boost productivity and motivation Mar 2, 2023
- Mar 2, 2023 The Progress Principle Mar 2, 2023
- Mar 1, 2023 The Seinfeld Strategy: beat procrastination Mar 1, 2023
-
February 2023
- Feb 16, 2023 The easy way to improve your habits at work Feb 16, 2023
- Feb 13, 2023 How to make humour your learning superpower Feb 13, 2023
-
January 2023
- Jan 16, 2023 The Power of Calibration Jan 16, 2023
-
December 2022
- Dec 15, 2022 The importance of a coaching culture with Peter Grist Dec 15, 2022
- Dec 12, 2022 Auscontact Service Excellence Award 2022: GRIST insights Dec 12, 2022
-
October 2022
- Oct 31, 2022 Tactical Coaching Masterclass: the ‘All Talk, No Action’ cycle Oct 31, 2022
-
September 2022
- Sep 21, 2022 How you can ensure your development strategy is also a retention strategy Sep 21, 2022
- Sep 21, 2022 Why your retention strategy should focus on building a coaching culture Sep 21, 2022
- Sep 15, 2022 Tactical Coaching Masterclass: the ‘I’m not doing that’ team member Sep 15, 2022
-
August 2022
- Aug 10, 2022 Tactical Coaching Masterclass: the ‘I want to but I can’t’ team member Aug 10, 2022
- Aug 4, 2022 GRIST's Top 10 Sales Contact Centre Insights 2022 Aug 4, 2022
-
April 2022
- Apr 1, 2022 The coaching puzzle solved! (Breaking down ACDC - Piecing it all together) Apr 1, 2022
- Apr 1, 2022 Nothing changes! (Breaking down ACDC - Commitment) Apr 1, 2022
- Apr 1, 2022 Do they know what I mean? (Breaking down ACDC - Desired State) Apr 1, 2022
- Apr 1, 2022 Struggling with the storyline? (Breaking down ACDC - Current State) Apr 1, 2022
- Apr 1, 2022 Lost your coaching compass? (Breaking down ACDC - Agenda) Apr 1, 2022
-
February 2021
- Feb 2, 2021 Eating the elephant one bite at a time Feb 2, 2021
-
January 2021
- Jan 20, 2021 How humour helped us through 2020 & uncovered a new direction Jan 20, 2021
-
December 2020
- Dec 15, 2020 Humour is the best medicine Dec 15, 2020
- Dec 10, 2020 Creating a recipe for wellbeing Dec 10, 2020
-
September 2020
- Sep 7, 2020 Is your people development strategy fit for purpose? Sep 7, 2020
-
August 2020
- Aug 13, 2020 Powering change: Three fundamentals you need to get right Aug 13, 2020
-
July 2020
- Jul 23, 2020 What separates the best from the rest? Jul 23, 2020
- Jul 13, 2020 Will productivity and performance be maintained when working from home becomes business as usual? Jul 13, 2020
-
June 2020
- Jun 15, 2020 GRIST's Top 10 Sales Contact Centre Insights 2020 Jun 15, 2020
- Jun 15, 2020 Summarise Key Information: the value of being understood Jun 15, 2020
- Jun 15, 2020 Open Features Questions: personalising efficiency Jun 15, 2020
- Jun 15, 2020 Benefits and Attributes: letting the customer know how you will help them Jun 15, 2020
- Jun 15, 2020 Expand on Why: having empathetic customer conversations Jun 15, 2020
- Jun 15, 2020 Understand the Why: demonstrating empathy Jun 15, 2020
- Jun 15, 2020 Empathise and Enthuse: improve customer experience with empathy Jun 15, 2020
- Jun 1, 2020 Behavioural training program drives business outcomes and wins LearnX award Jun 1, 2020
-
May 2020
- May 22, 2020 NPS: The holy grail or Emperor’s new clothes? May 22, 2020
- May 21, 2020 5 behaviours everyone can improve May 21, 2020
- May 20, 2020 So, you want to deliver a world-class customer experience… May 20, 2020
-
April 2020
- Apr 29, 2020 Why QA doesn’t work and what to do about it Apr 29, 2020